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Providing a better experience for all

Having worked in the parking sector for nearly a decade, Leighton Ponting now spearheads the business development of Open Parking, a specialist parking management operation which claims to deploy ‘cutting edge and proven technologies to maximise customer experience and improve compliance around major public facilities’.

Here he outlines some of the new developments and ‘intelligent technologies’ ‘set to transform efficiencies and the quality of parking services’ for staff, patients, and visitors in hospitals and other healthcare facilities.

Balancing the disparate needs of staff and visitors can be quite a juggling act for the estates management and security teams at major hospitals and centres of healthcare. Nowhere is this in clearer focus than when it comes to the simple task of parking a car. 

Here, the complexities of different needs, as well as the practicalities of demand far out-stripping availability, are just the start of the challenge. There is also a desire to deliver the best possible experience for patients and their visitors. Then there is the task of ensuring that traffic moves smoothly around the hospital, and doesn’t create access problems for ambulances. 

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