London North West Healthcare NHS Trust has teamed with Medirest, part of Compass Group UK & Ireland, to streamline and improve its outsourced soft FM services across its hospital and community sites.
Starting this month, the five-year contract, worth an estimated £19 m in turnover per year, will see a 600-strong team deliver cleaning, patient catering, portering. and security services. Medirest will also introduce ‘a number of new innovations’, such as improved meal choices, better portering response times, and enhanced cleaning provision in both clinical and non-clinical areas.
London North West Healthcare is one of England’s largest integrated care Trusts, bringing together hospital and community services across Brent, Ealing, and Harrow.
The new contract will cover several hospital sites, including Northwick Park, Ealing and Central Middlesex, and a number of community sites. Since the Trust’s 2014 formation it has outsourced soft FM to several suppliers, with Medirest working at Ealing Hospital (pictured), but this is the first time the contracts will sit with one supplier.
Nigel Myhill, director of Estates and Facilities, explained: “Following a thorough tender exercise, supported by the London Procurement Partnership, we have taken the opportunity to bring the varying standards of these services under a single contract – to improve the quality of the services we currently offer in patient meal choice, portering, and cleaning, while also achieving savings to help further improve the care and experience of patients.”
