Touchpaper, provider of IT business management solutions, has announced that West London Mental Health NHS Trust (WLMHT) has rolled out the Touchpaper IT Business Management (ITBM) Suite to over 2,500 members of staff across 30 sites.
WLMHT is one of the largest mental health trusts in the country, providing a full range of local, specialist and forensic mental health services, as well as high secure services at Broadmoor Hospital. With all users heavily reliant upon the IT infrastructure to access critical information – from patient records to medical research – it was imperative that the Trust has a robust and agile ITIL-based service desk in place to deal with any incoming queries.
WLMHT undertook a review of the market to make sure that the solution it deployed was both highly functional and cost-effective. It selected the Touchpaper ITBM Suite based on its ability to deliver all of the functionality that the Trust needed, including the ability to integrate easily with existing systems, to facilitate the delivery of automated business processes, and to provide value for money.
“In reviewing our service desk, we knew that not only did we need a new system that would help us to become more ITIL-compatible, but that we also needed to upgrade the existing system completely to take a more holistic approach to customer service.
Touchpaper’s ITBM Suite was the only solution that could deliver all of this within our budget,” commented Bob Roberts, Service Manager, IM&T at WLMHT. “Since the roll out, we have already seen great results, mainly due to the feature-rich functionality of the ITBM Suite that has provided us with the ability to build and customise our own processes centred on the way in which our staff works. ITBM lends itself readily to performing in depth analysis of work performed in support. This has specifically helped to reduce human error and increase the quality of information provided to our users.”
