The healthcare sector is facing an unprecedented set of challenges that include providing an ever higher quality of service without increasing costs. Healthcare estates and facilities management personnel are among those being tasked with ‘delivering more from less’, and are increasingly also being asked to step up their work on sustainability.
Here Mike Boxall, managing director of specialist in FM best practice benchmarking, Sitemark, discusses benchmarking’s key role in enabling the healthcare estates management and healthcare engineering sector to achieve these seemingly contradictory goals.
Estates and facilities managers at hospitals and other healthcare facilities are often tasked with objectives that can seem contradictory – improve processes, increase compliance, and increase sustainability, but all while reducing costs. To truly succeed in all of these goals, it is vital to regularly conduct a thorough audit and overview of the current situation, ideally through an outside organisation with an impartial view, as well as knowledge of industry best practice. Benchmarking can play a crucial role in healthcare FM, identifying what outcomes are being achieved and –given improvements, could potentially be achieved –and also in ensuring that any positive changes implemented stay in place long-term.
Managed in ‘silos’
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