Reception staff working late into the evening at a Harley Street private medical practice now have extra protection against threatening situations via a special user ID card linked by mobile telephony to a central call centre which will monitor their safety on receipt of an alert and, if necessary, send police or security staff to help them.
When an employee feels they are facing a hazardous situation, they simply press a “checking-in” button, which automatically notifies Rocksure’s control centre. Staff there can then observe the wearer’s movements and raise the alarm should the button not be cancelled within a predetermined period. If the device’s red alert is pressed a set protocol is instigated that allows the control centre to assess the need for help, using audio from the wearer card, and call police or a private security firm if deemed necessary. The record of an incident can also aid prosecution of those verbally or physically abusing lone workers.
Rocksure points out that offenders verbally harassing their victims often feel immune from prosecution, as mobile phones, which can easily be knocked out of the victim’s hand, cannot be relied on to capture evidence. Peoplesafe, contrastingly, enables lone workers to covertly raise an alarm if threatened, but also allows a third party to listen in to events and record them whatever the distance from the location of the abuse.
