A “definitive practice guide” for all RICS members advising clients on best practice facilities management processes is how the Royal Institution of Chartered Surveyors describes its new White Book.
The strategic role of facilities management in business performance will be the first guidance note published by the Institution as part of a programme of facilities management standards which will make up the White Book. Included will be comprehensive guidance on areas including:
• Developing facilities management strategies linked to the property and business objectives of an organisation.
• Performance management and improvement.
• Sourcing and procurement of property, projects, and goods and services.
• Compliance.
• Contract management.
• Service delivery.
• Risk management.
• Change management.
The first guidance note will be joined by further guidance notes on security, performance improvement, and strategic sourcing, over the next 12 months. Non-members of the RICS (it is free to members) can purchase the first White Book guidance note from: http: //www.ricsbooks.com/ productInfo.asp?product_id=18066
